Refund & Cancellation Policy

Last Updated: June 4, 2026

Order Cancellation

Orders may be cancelled before dispatch or within 24 hours of placement, whichever occurs first. Once an order has been dispatched, it can no longer be cancelled.

Cancellation Requests

Cancellation requests should include your order number (or payment reference, where applicable) and the email address used to place the order.

Refund Processing

Approved cancellations will be refunded to the original payment method within 5–7 business days, subject to the processing times of your bank or payment service provider.

Returns

For hygiene and product safety reasons, opened or used products cannot be returned.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, incomplete, or incorrect order, please notify us within 48 hours of delivery and provide your order number together with supporting photographs where applicable. Following verification, we will arrange a replacement or refund, as appropriate.

Non-Refundable Situations

Refunds are not available for:

• Opened or partially consumed products.
• Products damaged due to improper storage, misuse, or handling after delivery.
• Claims submitted after the reporting period stated in this policy.

Lost Shipments

If an order is confirmed as lost in transit by the shipping carrier, we will arrange a replacement shipment or issue a refund at no additional cost to you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Contact

For refund or cancellation enquiries, please visit our Contact Us page or email us at [email protected].